Frequently asked questions about CTOK wholesale stock: original brands, condition disclosure, lot composition, minimum order, pricing, payment instruments and shipping.
Pulled directly from cold-call transcripts and weekly desk syncs - not generic copy. Six topics, twenty-five straight answers.
How original stock, condition grades, tags and packaging are disclosed in a Ctok lot.
Original European stock only. Lot pages show condition, tag and packaging details when those facts are verified for the offer.
Category A means new, unsold retail goods: unused, without signs of wear, usually in original or sealed packaging, with tags or retail labels on all or the overwhelming majority of pieces. Category B and C are different profiles: B is mainly returns or display/mannequin goods with possible light try-on marks; C can include visible defects such as missing buttons, zipper faults, cuts or repairable damage. Warehouse QC removes goods with no realistic resale or recovery value, so Category C is a commercial repair/defect profile rather than write-off stock. Mixed-grade lots are marked separately.
Yes. We work with original brand stock from verified European retail and brand channels. We do not sell counterfeit goods or replicas. Known tag, label, packaging and condition details are shown at lot level because different lots can have different commercial profiles.
European retail platforms and high-street chains we have direct supplier agreements with. We do not disclose source brands publicly — confidentiality is part of why we get the price. Every lot is traceable internally for our own QC.
Every pallet is sample-checked at our Westhausen warehouse: packaging integrity, tag presence, count vs manifest, size-curve sanity. If a sealed carton fails inspection it is pulled before it touches your invoice.
Yes — once your client-area account is approved and you identify the lot you are interested in, we share carton-level photos from the warehouse. For premium positions we shoot short hand-on-rail videos. We do not publish full lot photos publicly to protect supplier confidentiality.
Available on part of the stock, primarily mono-brand and footwear lots. Mixed wholesale lots typically do not carry per-SKU certifications because the source mix is composed at our end. When documents exist for a specific lot, they are included in the quote package.
How a lot is built, what you can and cannot cherry-pick, and seasonal mixing.
Lots ship as composed positions. We do not split a position to extract a single brand.
No. A lot is a sealed position with a defined brand mix — Hugo Boss, Tommy Hilfiger and Calvin Klein typically ride together with Only, Vero Moda, Jack & Jones and others. Pulling a single label apart breaks the economics for everyone in the chain — including you on price. If you want one specific premium brand only, we will quote a custom mono-brand brief instead, subject to availability.
A truck carries roughly three lots × 5–7k units. Each lot has a manifest: brands present, gender split, size curve, season. Brand ratios shift between batches and we do not freeze them in writing — what is fixed is the manifest you sign on, not a future-proof recipe.
Yes — multi-lot consolidations are common. We can co-load up to a full truck (10+ tons) of mixed-season inventory, palletized separately, single bill of lading. Useful if you want one delivery to cover two seasons.
Not in every market. Some destinations carry tighter customs rules on textile for under-3 — for those territories we strip kids/baby out of the lot before you sign. Tell us your country and we will confirm what is in or out.
Minimums, how price is structured, and why the public site does not publish per-unit numbers.
Quoted per request. No fixed minimum — volume scales with your category and budget.
No fixed minimum on paper. In practice the smallest workable position is around one ton (apparel) or 500 pairs (footwear). Standard volumes scale to one full lot (5–7k units) or one truck (10+ tons). Tell us what you can absorb and we will match.
Both — depends on the category. Bulk apparel mixes commonly price per kg (from ~3.90 €/kg). Premium and brand-controlled mixes price per piece (from ~12.80 €). Footwear is per pair. Your offer states the unit explicitly.
Two reasons. First, prices change between batches — a static page would mislead. Second, suppliers contractually limit how openly we can publish. After your first qualified request you receive real numbers within 24 business hours.
Accepted instruments, terms, and what is open to first-time vs returning buyers.
TT pre-payment for first orders. LC at sight or 30/70 split for established accounts.
Bank transfer (TT) in EUR, Letter of Credit at sight issued by a first-class bank and confirmed by our German bank, or a 30/70 split (30% on order confirmation, 70% before pickup). All invoices are issued by Postskriptum GmbH, Westhausen.
Not on a first order. Once we have shipped successfully two or three times and your payment record is clean, deferred terms become discussable case by case. Cold-start buyers run on 100% pre-payment — non-negotiable, including for large volumes.
Yes — the 30/70 split is our most common structure for second and third orders. The 30% locks the lot off the floor; the remaining 70% clears before EXW handover. Bank charges sit with the buyer on either leg.
Yes — LC at sight is the standard instrument for first orders from those markets. It must be issued by a first-class bank (we will share our acceptance list) and confirmed by our German bank. Document set: invoice, packing list, BL, certificate of origin.
Warehouse location, incoterms, and how the EXW handover actually runs.
EXW Westhausen, Germany. Your forwarder picks up - sealed, palletized, manifest attached.
Postskriptum GmbH warehouse in Westhausen, Germany. EU-based, road-accessible, customs-bonded operations. All sales are EXW from this warehouse unless explicitly agreed otherwise.
EXW Westhausen by default. We can quote FCA Germany on request. CIF or DAP to your country is possible but adds margin and lead time — most buyers prefer to run their own forwarder for cost control.
3–10 business days. Once payment is confirmed we issue the pickup window, your forwarder schedules a slot, and the lot is palletized and ready at the dock. Average is around five days.
Yes — preferred. Send us their company name, contact, and ETA window. We work routinely with DHL Freight, Raben, and dozens of regional forwarders across Europe, CIS, and South Asia. If you do not have one, we will recommend.
Sealed cartons on EUR-pallets, stretch-wrapped, palletized count visible on the manifest. Truck-loadable or container-loadable depending on volume. Loading photos are sent on request before the truck leaves the yard.
Under new EU rules, country-of-origin is required on each individual SKU. Expect ~1 week from arrival to clearance (was 2–3 days). We supply power-of-attorney plus a per-SKU packing list so your local broker can handle inbound clearance directly — typical fee ~5 € per line. Full details on our /customs page.
English, Russian, Czech, and German. Sales correspondence runs primarily in English; live calls and WhatsApp are available in all four. Contracts and invoices are bilingual EN + DE on request.
Where we ship, what we guarantee, and how Pre-Order positions work.
No returns after EXW handover. The guarantee is lot-level disclosure, manifest control and warehouse inspection before pickup.
Armenia, Azerbaijan, Brazil, Cote d'Ivoire, Croatia, Ghana, India, Israel, Kazakhstan, Kenya, Kosovo, Kyrgyzstan, Montenegro, Nigeria, North Macedonia, Senegal, Serbia, Slovenia, South Africa, Tanzania, Uganda, Zambia, and Zimbabwe. Other territories are open case-by-case — write to us with destination and volume.
No. The protection is before pickup: lot-level condition disclosure, manifest-matched count and sample inspection at the warehouse. Once goods leave EXW the title is yours.
Document it: photos of seal, carton, contents, and quantity. Send within 14 days of arrival. If the manifest fails on our side we credit the next order — that is the workable remedy under EXW. We do not reverse shipments.
Inventory not yet at the German warehouse — coming from a known supplier on a confirmed schedule. You commit at 50% pre-payment against a live availability table; the remaining 50% clears when stock lands and is confirmed. Price is meaningfully below the same lot once it is physical stock.
Visits — yes, by appointment in Westhausen. Samples — we send carton-level photos and, on request, a small paid sample shipment for premium positions. Free samples on request are not offered.
Dedicated desks cover Armenia, Azerbaijan, Brazil, Cote d'Ivoire, Croatia, Ghana, India, Israel, Kazakhstan, Kenya, Kosovo, Kyrgyzstan, Montenegro, Nigeria, North Macedonia, Senegal, Serbia, Slovenia, South Africa, Tanzania, Uganda, Zambia, and Zimbabwe - in your time zone, in working English plus the local language.